PRIORITY HEATING AND AIR LLC – Privacy Policy

Effective Date: September 22, 2025

Priority Heating and Air LLC (“Priority Heating and Air,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule services, or communicate with us.

1. Information We Collect

Personal Information You Provide: Name, address, phone number, email, and payment details when you schedule a service, request an estimate, or contact us.
Service Information: Details about your HVAC equipment, service history, and work orders.
Automatic Data: Standard web analytics (IP address, browser type, operating system, referring URLs, and pages visited) collected through cookies and similar technologies.

2. How We Use Your Information

– Schedule, bill, and complete HVAC services
– Process payments securely through HouseCall Pro
– Communicate through our OpenPhone business number (calls, texts, voicemails)
– Respond to questions and provide customer support
– Improve website performance and customer experience
– Send service reminders, maintenance tips, and occasional promotions (only if you opt in)

3. Sharing of Information

We do not sell or rent your personal information.
We may share limited data only with:
– Service Providers: HouseCall Pro (payment processing, scheduling), website hosting, email, and analytics providers who help us run our business.
– Legal Requirements: If required by law, subpoena, or to protect our rights, property, or safety.

4. Cookies and Tracking

Our website may use cookies or similar technologies to analyze traffic and improve functionality. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage is 100% secure. Use our website at your own risk.

6. Your Choices

– Access and Updates: You may request a copy of the personal information we hold about you and ask us to correct or delete it (subject to legal and contractual obligations).
– Opt-Out of Marketing: If you’ve opted in to receive marketing communications, you may unsubscribe at any time by following the instructions in those communications or by contacting us directly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Priority Heating and Air LLC
Address: 312 Washington St, Lynchburg, VA 24504
Phone: +1 434-333-6612
Email: contact@trustpriorityair.com