Frequently Asked Questions
Got questions? We have honest answers. Whether you are wondering about service areas, maintenance plans, repair timelines, or how to schedule a visit, this page covers the most common things our customers ask. No sales pressure, no fluff. Just clear information to help you understand how we work and what to expect.
01
General Questions
We proudly serve Lynchburg, Virginia and the surrounding counties within roughly an hour’s drive. Whether you’re in the city or a nearby rural area, we are happy to come to you. Not sure if you’re in range? Just reach out and we will let you know right away.
Yes, we do. We provide free estimates for all HVAC and refrigeration services, so you know exactly what to expect before any work begins. Already have a quote from another company? We’re happy to offer a free second opinion to help you make a confident decision.
You can give us a call or fill out the service request form on our home page or contact page. Either way, we’ll get back to you quickly to confirm the details and find a time that works for you.
We service a wide range of heating, cooling, and refrigeration systems, including gas, oil, electric, and heat pump setups. We also work on various types of light commercial refrigeration equipment. If you’re not sure whether we handle your system, just ask. Chances are, we do.
02
Services Info
Just because a system is old doesn’t mean it needs to be replaced. Signs that something is wrong include rising energy bills, the system running constantly, or not keeping your space comfortable. We’re not a sales company — we’re a service company. Our job is to figure out what’s actually wrong and help you make the right decision, not sell you something you don’t need. If a repair makes sense, we’ll tell you. If a replacement is the better option, we’ll explain why.
Yes. An upgraded thermostat is included with every new HVAC installation. We make sure your new system comes with updated controls that are easy to use and help you get the best performance from your equipment.
Yes, we do. All of our repair and replacement work comes with a warranty for your peace of mind. We stand behind our work and use trusted parts and equipment, so you can feel confident that your system will keep running the way it should. If something goes wrong, we’ll make it right.
Yes. Dirty filters restrict airflow, which can lead to bigger problems inside your system. When airflow is blocked, the refrigerant may not fully evaporate before it reaches the compressor. This puts extra strain on the system, shortens the compressor’s lifespan, and increases the risk of breakdowns or failure. Replacing your filters regularly is one of the simplest ways to protect your equipment and keep it running efficiently.
03
Maintenance Plans
Our maintenance plan includes a full inspection of both your indoor and outdoor units. We check airflow (CFMs), test capacitors and amp draws, inspect electrical components, and verify your refrigerant charge. We also clean the condenser coils to help your system run more efficiently. As a plan member, you get extra perks like no dispatch fees, 15% off repairs, and expedited scheduling when you need service fast.
We service your HVAC system twice a year, once during the cooling season and once during the heating season. Regular maintenance helps catch small issues early, keeps your system running efficiently, and extends the life of your equipment. It is a simple step that can save you money and headaches down the road.
Yes. When components like condenser coils get dirty, airflow becomes restricted and your system has to work harder and run longer to keep up. That extra strain increases your energy use and your utility bills. Regular maintenance keeps everything clean and running efficiently, which helps reduce energy costs and prevent unnecessary wear on your system.
Definitely. We service all makes and models, even if your system came from a company that was more interested in selling you a new unit than keeping the one you had running. You do not need to buy anything from us to get honest maintenance. We will keep your system in shape without pushing upgrades you do not need.
